Returns and Refunds
Changed your mind? Not quite the right size? No problem. You have 14 days from delivery to let us know you want to return something, and we'll keep it simple.
Changed your mind
You can cancel your order and return it for a refund within 14 days of the day it's delivered. To start a return:
- Email gina@tomstargets.co.uk with your order number and the items you're sending back.
- Send the items back within 14 days of telling us. We'll give you the returns address.
- Once they arrive, we'll check them and refund you within 14 days.
Please note:
- Items must be unshot and in the condition you received them.
- Return postage is paid by you, unless the item is faulty or we sent the wrong thing. Steel is heavy, so we recommend a tracked service. Items lost in the post on the way back to us remain your responsibility.
- Refunds go back to your original payment method.
Custom orders
Custom targets are made to your own design and specification, so they can't be returned for a change of mind. If a custom target is faulty or doesn't match the drawing you approved, we'll put it right.
Damaged in transit
If your order arrives damaged, please email us within 48 hours with photos of the item and the packaging. We'll arrange a replacement or refund and deal with the courier for you.
Faulty or wrong items
If something arrives faulty or isn't what you ordered, contact us and we'll arrange a replacement, repair or refund, and cover the cost of the return. Within 30 days of delivery you can choose a full refund.
What isn't a fault
Our targets are built to take a hammering, but only when they're used as intended. The following aren't faults:
- Cratering, dents, holes or bending caused by shooting from closer than the minimum safe distance for your calibre
- Damage from using a target with an unsuitable calibre, for example a centrefire round on a rimfire or airgun target
- Damage from rigid mounting or setup that stops the target moving on impact
- Normal wear, including paint loss, light pitting and surface rust on mild steel airgun targets
Our minimum safe distances by calibre are on the Safe Distance Guide page.
Questions?
Call 07507237503 or email sales@tomstargets.co.uk and we'll help you out. This policy doesn't affect your statutory rights.